Great opportunity to join an expanding and well-established vehicle repair business based in Stockport. You will be in a customer facing role working in our fast-paced office.

About the role…
Our apprentice Customer Service Advisor will deliver a high-quality service to our established customer base. Throughout your apprenticeship you will gain the knowledge, practical experience and wider skills needed for your future career.

Your core responsibility will be to provide support to our other team members by:

• Answering the telephone
• Dealing with customer enquiries and offering advice
• Making MOT, Service & Repair appointments
• Checking in and handing over vehicles
• Updating customers on the status of their vehicle
• Explaining the work completed to customers
• Taking payments
• Putting together quotations for customers
• Building jobs and ordering necessary parts
• Invoicing completed work
• Accepting and recording deliveries & returns
• Carrying out office admin tasks

You will be working closely alongside our office team and will be provided with full training and mentoring in all aspects of the role.

What we are looking for…

• Computer literate
• Excellent customer service skills
• Willing to learn and progress
• Punctual
• Great attention to detail
• Good communication skills with the ability to explain accurately and concisely
• Team player
• Thorough
• Able to work with defined processes and guidelines
• Quality focused
• High levels of integrity

Qualifications Required…
Essential 5 GCSE A-C (9-4) including English and Maths or equivalent.

Your working week…
40 hours per week- Weekdays 8am-5pm
Opportunity for additional hours on Saturdays 8am-12pm

Future Prospects…
The possibility of a full time post upon successful completion of the apprenticeship for the right candidate.

What you will get in return…

• Salary of £5/ hour. Increase in pay with experience, to be reviewed at regular intervals.
• 28 days holiday (inclusive of 8 bank holidays)
• Company pension
• Full training in the role, plus a mentor
• Approved overtime
• Uniform provided
• Company social events

A little bit about us…
John Delany Motors is ‘Stockport’s Family Business of the Year 2021’, established in 1980. We are the largest independent garage in Stockport and MOT, service & repair all makes and models of vehicle specialising in Mercedes-Benz, Jaguar, Land Rover & BMW.

More info…
We will be delivering this programme through the Trafford College Group- Stockport College.
For further details on the apprenticeship programme, please follow this link: https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Interested?

Apply:

Please send your CV to

Brittany Delany

brittany@delany-motors.co.uk

For further details please give us a call on 0161 477 6266 or pop in to see us Wood Street, Stockport, Cheshire, SK3 0DF.