Do you know your EGR Valve from your DPF? Are you an experienced Customer Service Advisor within the Motor Industry?

If so, you could be our new Vehicle Customer Service Advisor.
You don’t have to be a complete petrol head to do the role, but Motor Industry experience is required. As is a friendly, happy face to build relationships with our loyal customer base and reassure them that their vehicle is in the safest of hands.

About the role…

The ideal candidate will be working within our service reception team with the following tasks:

• Dealing with customer enquiries and offering advice
• Making MOT, Service & Repair appointments
• Putting together quotations for customers
• Checking in and hand over of vehicles
• Building jobs and ordering necessary parts
• Updating customers on the status of their vehicle
• Invoicing completed work
• Explaining the work completed to customers
• Answering the telephone
• Taking payments
• Accepting and recording deliveries & returns
• Opening and closing the premesis

What we are looking for…

• Good knowledge and understanding of the motor industry, vehicles, parts & mechanics
• At least 3 years experience in a similar role
• Previous experience in a customer-facing role
• Professional, helpful, and courteous manner
• Enthusiastic and positive attitude
• Outstanding communication skills
• Willingness to learn
• Computer literate- full training on our systems provided
• English & Maths GCSE or equivalent
• Full UK Driving license

What you will get in return…

• Competitve wage
• Promotion opportunities
• 40 hours/ week + 1 in 4 Saturdays (4 hours)
• 28 days holiday (inclusive of 8 bank holidays)
• Company pension
• Full training in the role, plus a mentor
• Free on-site parking
• Approved overtime
• Uniform provided
• Company social events

Location…
Wood Street, Stockport, SK3 0DF

A little bit about us…

John Delany Motors is ‘Stockport’s Family Business of the Year 2021’, established in 1980. We’re based at junction 1 of the M60 and are an approved Bosch Car Service Centre who MOT, Service and Repair all makes and models of vehicle. We specialise in Mercedes-Benz, BMW, Land Rover & Jaguar.

We’ve built our reputation on the quality of our service, keeping our customers safe on the roads for a fair price. 97% of our customers giving us a 5* rating.

Interested?

Apply:

Please send your CV to

Brittany Delany

brittany@delany-motors.co.uk

For further details please give us a call on 0161 477 6266 or pop in to see us Wood Street, Stockport, Cheshire, SK3 0DF.